Customer Service

Order Processing

At HawthorneJewelry.com, we want you to have a satisfying shopping experience. For your convenience, the following payment options are available: Visa, Mastercard, and Discover.

As soon as you place your order using our easy-to-navigate system, we immediately begin processing it. Because it is immediate, canceling your order is not an option. Most orders are processed and leave our facility in as little as two business days. If for some reason you change your mind after placing an order, we welcome you to take advantage of our 10-day return policy, detailed below.

Shipping

We use the US Postal Service and FedEx to deliver your purchase in a timely manner. We only ship to the United States including Alaska and Hawaii.

Security/Insurance Protection

When your order is shipped from our facility, you will receive an email with the tracking information. All packages are fully insured at no additional charge to you and may at the discretion of UPS require a signature upon delivery.

Shipping Options

Please note that the shipping times stated below are in addition to the processing time.( Processing time usually three to four business days )

SHIPPING OPTION CHARGE

Questions

For product inquiries or help using the HawthorneJewelry.com website, please call 308-234-3773.

Cancellations & Returns

We want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason, our online return policy allows you to return the product, unworn, within 10 days through the mail for a refund or replacement. You may receive a store credit only if you make a return within 30 days of purchase. Returns are easy.

• Please call 308-234-3773 for your Return Authorization Number
• Please make note of why the item is being returned.
• The item(s) must be returned in its original packaging and with all accompanying manuals and accessories.
• Package the item securely so as to avoid damage during shipping. If you are returning an item of significant value, we recommend that you insure it against loss or damage.
• All manufacturers' warranties are in effect.